FAQ

{ "title": "FAQ", "type": "faq", "content": "", "faq":

[{"shopify_attributes": "", "title": "What is your online returns policy?", "answer": "We offer returns and exchanges on full priced products within 14 days of receiving your order.  Garments need to be in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted. Please see the <a href="/pages/delivery-returns" title="Delivery & Returns">full returns policy</a> for more details. ", "index": 0, "open": false }, {"shopify_attributes": "", "title": "How do I return my online order?", "answer": "To request a return or exchange (excluding jewellery and sale items), please email us at customercare@camillaandmarc.com. Once approved, you will need to send the order back with you local international postal carrier. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. Please note, we do not cover return postage costs. Please see the <a href="https://camillaandmarc-as.myshopify.com/pages/delivery-returns" title="Delivery & Returns">returns page</a> more details.", "index": 1, "open": false }, {"shopify_attributes": "", "title": "How long does shipping take?", "answer": "International orders are shipped via Australia Post or DHL. Express shipments should take 3-4 business days while standard shipments take 5-6 business days once dispatched to arrive at your nominated address.", "index": 2, "open": false }, {"shopify_attributes": "", "title": "How much does shipping cost?", "answer": "Shipping is complimentary on all orders over £300. For orders under £300, shipping charges are calculated at checkout.", "index": 3, "open": false }, {"shopify_attributes": "", "title": "Do you charge tax on international orders?", "answer": "Our international shipping prices include custom duties and taxes; customers are not charged upon delivery.", "index": 4, "open": false }, {"shopify_attributes": "", "title": "Faulty Item?", "answer": "We are extremely sorry about your faulty item. So that we can assist you further, please email customercare@camillaandmarc.com with your order number and an image that outlines the fault so that we can provide you with a suitable solution. If you purchased the item in store, please either take it into the boutique for our staff to assess or give them a call so that they can assist you. If you purchased the item through one of our stockists, we would love to assist you directly, however it will need to be returned directly to the stockist first as they will have a record of the transaction. Please be ensured that our Wholesale team will work closely with the owner of the boutique to rectify this matter on your behalf.", "index": 5, "open": false }, {"shopify_attributes": "", "title": "An item I would like to purchase is out of stock", "answer": "You can register your interest by selecting your desired size and selecting “Notify Me”. We will notify you via email if more stock becomes available. Alternatively, please contact our Customer Care team via chat, email or phone and we can see if any of boutiques still have it available or if any stockists received the style.", "index": 6, "open": false }, {"shopify_attributes": "", "title": "How do I track my delivery?", "answer": "Once your order has been processed you will be sent a shipment confirmation email which will include your new tracking number. You can also find the tracking number by logging into your account and viewing your orders. If you are having trouble locating your tracking number, please contact our customer care team who can assist you further.", "index": 7, "open": false }, {"shopify_attributes": "", "title": "I need to change/add items to my order", "answer": "Unfortunately once your order has been made, additional styles cannot be added. Please make a separate order and we can request that our dispatch team send them both together.  If you need to change the size or colour of a style in your order please contact us as soon as possible, If it has not yet been dispatched, we will try our hardest to intercept and update it for you. If it has been dispatched, you will need to follow the normal return process once you receive your order.", "index": 8, "open": false }, {"shopify_attributes": "", "title": "I have already placed my order, but I need to update my address", "answer": "Please contact us as soon as possible if you have entered the wrong shipping information. If it has not yet been dispatched, we will try our hardest to intercept and update it for you. If the order has been dispatched, we can reach out to Australia post on your behalf to request that the order be recalled. If recalled we are more than happy to assist in re-delivering the order to your correct address.", "index": 9, "open": false }, {"shopify_attributes": "", "title": "I want to change my contact details in my account, how do I do this?", "answer": "Log into your account and navigate to the "Addresses" tab on the account dashboard. Here you can edit, update or delete your saved addresses.", "index": 10, "open": false }, {"shopify_attributes": "", "title": "Why has my credit card been declined?", "answer": "If your payment is not accepted, please check that: - There are no spaces in your credit card number - Your billing address is the same address associated with your credit card - Your name appears exactly the same as on the card If you are still experiencing difficulties, please check with your bank. If you have any issues with placing an order, please call or email us and we will be happy to look further into this for you.", "index": 11, "open": false }, {"shopify_attributes": "", "title": "I can't log into my account", "answer": "If you are having any trouble logging into your account, you can request to reset your password and attempt to login again. If you have further trouble logging in please contact our customer care team.", "index": 12, "open": false } ]

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